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Customer Support
Your continued satisfaction and success with the WebPutty Application Platform is of utmost importance to us. We offer a comprehensive support program that includes a variety of options that you can customize to meet your specialized needs, including:
- Helpdesk (phone support)
- On-line Developer Forum
- Technical Support Blocks
- Passive Dashboard Optimization
- Active Dashboard Optimization
On-line Developer Forum
In order to put you in direct contact with other WebPutty users and our technical experts, we offer an interactive set of developer forums to utilize when seeking help or tips related to a specific issue. The WebPutty development team monitors the forums to:
- Resolve issues that are common among developers
- Provide insight on technical short-cuts and other more advanced features of the product that require extensive knowledge of the platform
- Gain insight to features, functionality and usability opportunities for future product releases
You can visit our online forum at: Developer Forum
Technical Support Blocks
If you need additional support beyond one of the standard support packages, you can also purchase incremental blocks of support to help manage challenges with installation, configuration, production issues and basic questions about WebPutty functionality. These are offered as a block of time/year basis, and can be used to supplement your technical team.
Passive Dashboard Optimization
There are times when all developers just get stuck. Times when all that is needed is another experienced developer to take a look at the situation and lend some expertise to get over an issue. Through our connectivity product we offer your developers hands-on WebPutty expertise by accessing and viewing their session, or even (with appropriate security controls) take over the task to get it done!
Active Dashboard Optimization
At regular intervals, that you prescribe, our experts can monitor your environment as well as access active session to ensure that you are making the best possible user of the platform. We will provide you with suggestions for improvement through written communications that you can distribute and analyze. It will be like having our chief engineering staff on your team!
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